Shipping policy

Thank you for shopping at Homeexcellet! We are dedicated to providing you with a smooth and reliable delivery experience. Please read our shipping policy carefully before placing your order.

1. Order Processing & Delivery Times
We ship all orders from our warehouse in the United States.

  • Handling Time: 1 - 2 business days (Monday to Friday).
  • Transit Time: 3 - 5 business days.
  • Total Delivery Time: 4 - 7 business days.
  • Please note: Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders (like during peak seasons or holidays), shipments may be delayed by a few days.

2. Shipping Rates & Destinations

  • Shipping Cost: FREE Shipping on all orders!
  • Shipping Destination: We currently ship only within the United States. We do not offer international shipping at this time.
  • Currency: All prices on our website are listed in USD ($).
  • Taxes: All applicable sales taxes are included in the product prices. There are no hidden fees at checkout.

3. Shipping Carriers
We partner with trusted and reliable courier services to ensure your products arrive safely. Your order may be shipped via FedEx, DHL, UPS, or USPS. The carrier will be selected based on your location and the size/weight of the product.

4. Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number on the carrier's website to check the real-time status of your delivery.

  • 5. Delivery Addresses Restrictions
    P.O. Boxes: We cannot ship to P.O. Boxes as our carriers require a physical address for delivery.
  • Military Addresses: At this time, we do not ship to APO/FPO/DPO military addresses.

Please ensure all shipping details (street, city, state, zip code) are correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

6. Order Cancellations & Modifications
If you need to cancel or modify your order, please contact us at support@homeexcellet.com within 12 hours of placing the order. Once the order has been processed and handed over to the shipping carrier, we cannot cancel or modify it.

7. Holidays & Peak Seasons
During peak shopping seasons (such as Black Friday, Cyber Monday, or Christmas) and national holidays, processing and delivery times may be slightly longer than usual. We appreciate your patience and understanding during these times.

  • 8. Damaged, Lost, or Stolen Packages
    Damaged in Transit: If your package arrives damaged, please take photos of the item and packaging and contact us within 48 hours for a replacement or refund.
  • Lost in Transit: If the tracking shows your package is lost, please contact us. We will investigate with the carrier and send you a replacement or issue a full refund.
  • Stolen Packages: Once the carrier marks the package as "Delivered," Homeexcellet is not responsible for stolen packages. Please ensure someone is available to receive the delivery.

9. Payment Methods Accepted
We accept all major payment methods through our secure Shopify checkout, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
    (All transactions are encrypted and 100% secure).

Contact Us:
If you have any questions about our shipping policy, please contact us:

  • Email: support@homeexcellet.com
  • Phone: +1 719-698-7632 (9 AM to 5 PM EST, Monday to Friday)
  • Address: 3725 Verde Dr, Colorado Springs, CO 80910, United States