Refund policy

Thank you for shopping at Homeexcellet. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

1. Return Window & Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee. You have 30 days from the date of delivery to request a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or return.

2. Return Eligibility & Conditions
To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it (unworn or unused, with tags, and in its original packaging).

You must have the receipt or proof of purchase.

No Exchanges: We currently do not offer direct exchanges. If you wish to get a different item, please return the original item for a refund and place a new order.

3. Return Process
To start a return, please contact us first at support@homeexcellet.com
Do not send your item back to the manufacturer. If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package.

Return Address: (Please contact us first before shipping)
Homeexcellet Returns
3725 Verde Dr, Colorado Springs, CO 80910, United States

Items sent back to us without first requesting a return will not be accepted.

  • 4. Return Costs & Fees
    Return Fee: $0 (Zero)
  • Restocking Fee: No restocking fee will be charged.
  • Return Shipping Cost: The customer is responsible for paying their own shipping costs for returning the item (unless the item arrived damaged or defective). Shipping costs are non-refundable.

5. Item Condition for Return
We reserve the right to refuse a return if the item is damaged, altered, or not in its original packaging. For fragile items (like mosaics or mirrors), please ensure they are packed securely with bubble wrap to prevent damage during transit. If the item is returned damaged due to poor packaging by the customer, a refund may not be issued.

6. Refund Processing Time & Method
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Refund Processing Time: Please allow 5 business days for your refund to be processed after approval.
  • Refund Payment Method: Refunds will be automatically credited back to your original method of payment (e.g., the credit card or PayPal account used for the purchase).

7. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) at support@homeexcellet.com with photos of the damaged product and packaging. We will evaluate the issue and make it right with a replacement or a full refund.

8. Never Received Item (Lost in Transit)
If you have not received your order within the estimated shipping time, please contact us immediately. If the tracking shows the package is lost in transit, we will either send you a replacement or issue a 100% full refund to your original payment method.

9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@homeexcellet.com.

Contact Us:
For any questions regarding our Return & Refund Policy, please contact us at:

Email: support@homeexcellet.com

Phone: +1 719-698-7632 (9 AM to 5 PM EST, Monday to Friday)